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Shipping and Return Policy | |||||
| Payment Payment must be received within 10 days of placing an order. If payment is not received within this time frame the item will be relisted.. We accept money orders, cashier's checks, personal checks, and credit cards for payment. Personal checks must clear before the item is shipped, so please allow up to 14 days for confirmation that your check has cleared. For faster processing, pay via Paypal, cashier’s check, or money order. For custom order items subject to prepayment, a 50% deposit is required to confirm orders, with the balance due prior to shipping. Email custom order information to blackdogdesigns@bellsouth.net. Shipping All orders are shipped via USPS Priority/Insured mail with delivery confirmation. Shipping fees are not refundable under any circumstance. Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase. International Shipping Information is available upon request. We will ship international orders when payment is made via a verified PayPal account. Returns Returns will be accepted only if the return is sent within three days of the delivery confirmation date. A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. Orders that are paid for with a credit card and returned will be assessed a $3.00 processing fee. All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused. |
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